Research in Motion (RIMM) this afternoon held a conference call to discuss an ongoing outage in its data centers that has affected BlackBerry users in various countries since Monday.
The company said that the outage was not a result of hardware failures in its network operations, nor was it the result of hacking, but that a “backlog” of data had clogged the network.
Management said the company would deliver all undelivered messages and that it would not drop any emails.
RIM said it was not sure if it would offer to “make good” on the service interruption for customers affected. The company is concentrating on getting service back up and running, said management.
RIM shares are down 44 cents, or 1.8%, at $23.97, having recovered from its lowest level of the session, $23.65.
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